Orders will be processed at the checkout via PayPal or Afterpay. If you don’t have a PayPal account that’s ok. Just follow the prompts and you will be asked if you would prefer to use MasterCard or Visa.
Orders typically ship within 2-3 days.
Please feel free to contact us if you have any questions regarding a product we will be more than happy to answer.
Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. Please read all descriptions carefully. You can choose between a refund, exchange or credit where goods are faulty.
As a general rule, refunds or exchanges are only applicable if the goods are returned to us in the original condition, suitable for re-sale, with all the original packaging intact and within 14 days of purchase.
Any product being return is at the customer’s expense. Replacement products will be at the expense of Cadby Cottage once the return product has been received.
If you have a problem or query please contact us so we can find a satisfactory solution.
We generally use Australia Post as they are the most cost effective way of shipping your order to you. This generally means that we do not have tracking numbers for your parcels. If you would like your package to be traceable please contact us for a quote.
We try to ship all orders the day we receive them, though typically will ship within 2-3 days. The exception to this is custom made orders, which may take some time to complete. We ship all orders in good faith but cannot be held responsible for parcels that become lost in the mail or held up in customs as both of these things are out of our control.
– Updated September, 2016
Cadby Cottage Quilts is committed to providing you with the best possible customer service experience. Cadby Cottage Quilts is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Cadby Cottage Quilts customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Cadby Cottage Quilts takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Cadby Cottage Quilts reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.